FAQ
Orders & Shipping
Q: How do I place an order?
A: Simply select your desired items, add them to your cart, and follow the checkout process. Our secure system will guide you through each step.
Q: What payment methods do you accept?.
A: We accept all major credit cards and PayPal for your convenience and security.
Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Shipping typically takes 3-7 days depending on your location.
Product Information
Q: What materials are used in your jewelry?
A: We use premium-grade crystals, high-quality simulated pearls, and silver-plated metals in our jewelry. Each piece is carefully crafted to ensure quality and durability.
Q: How should I care for my jewelry?.
A: To maintain the beauty of your jewelry:
• Store in the provided jewelry box
• Avoid contact with water and chemicals
• Clean gently with a soft, dry cloth
• Remove jewelry before swimming or showering
Q: Do you provide size guides?
A: Yes, each product page includes detailed size information and measurements to help you make the perfect choice.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy for unused items in their original packaging and condition.
Q: How do I request a return or exchange?
A: Contact our customer service team with your order number and reason for return. We'll guide you through the process step by step.
Q: Who pays for return shipping?
A: We cover return shipping costs for defective items. For other returns, shipping costs are the responsibility of the customer.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team through:
• Email: [email address]
• Contact form on our website
• Response time: Within 24 hours on business days